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Thread: From Malaysia Airline's Official Site... [MH370 Incident released at 7:24am, March 08, 2014]

  1. #11

    Monday, March 10, 05:30 PM MYT +0800 - 10th Media Statement

    Monday, March 10, 05:30 PM MYT +0800 Malaysia Airlines MH370 Flight Incident - 10th Media Statement

    The purpose of this statement is to update on emergency response activities at Malaysia Airlines.

    On notification of the incident the following steps have been taken:-

    The EOC:

    1. Activation of the Emergency Operations Center (EOC) in the early morning of 8 March 2014. The EOC is the central command and control facility responsible for carrying out emergency management functions at the strategic level during a disaster.

    2. In addition to the EOC, various departments of Malaysia Airlines are also addressing to all the different needs during this crisis.

    Family Management

    1. Malaysia Airlines is working closely with the government of China to expedite the issuance of passports for the families intending to travel to Malaysia, as well as with the immigration of Malaysia on the issuance of their visas into Malaysia.

    2. Malaysia Airlines is deploying an additional aircraft to bring the families from Beijing to Kuala Lumpur on 11 March 2014.

    3. When the aircraft is located, a Response Coordination Centre (RCC) will be established within the vicinity to support the needs of the families. This has been communicated specifically to the families.

    4. Once the Response Coordination Centre is operational, we will provide transport and accommodation to the designated areas for the family members.

    5. Our oneworld partners have been engaged to help bring family members in other countries aside from China into Kuala Lumpur.

    Search and Rescue

    1. Malaysia Airlines has been actively cooperating with the search and rescue authorities coordinated by the Department of Civil Aviation Malaysia (DCA) and the Ministry of Transport

    2. DCA has confirmed that search and rescue teams from Australia, China, Thailand, Indonesia, Singapore, Vietnam, Philippines, New Zealand and the United States of America have come forward to assist. We are grateful for these efforts.


    We also want to address a few common queries from the media.

    We are receiving many queries about how the passengers with the stolen passports purchased their tickets. We are unable to comment on this matter as this is a security issue. We can however confirm that we have given all the flight details to the authorities for further investigation.

    We also confirm that we are making necessary arrangements for MH370 passengers' families from Beijing to travel to Kuala Lumpur. However, flight details of the families’ arrival are highly confidential. This is to protect the privacy and well-being of the families during this difficult time and to respect their space. Our position is not to reveal any information on the flight or movements of the families.

    Malaysia Airlines' primary focus at this point in time is to care for the families of the passengers and crew of MH370. This means providing them with timely information, travel facilities, accommodation, meals, medical and emotional support. The costs for these are all borne by Malaysia Airlines.

    All other Malaysia Airlines’ flights are as per schedule. The safety of our passengers and crew has always been and will continue to be of utmost importance to us.

    The airline continues to work with the authorities and we appreciate the help we are receiving from all local and international parties and agencies during this critical and difficult time.

    Malaysia Airlines reiterates that it will continue to be transparent in communicating with the general public via the media on all matters affecting MH370.

  2. #12

    Tuesday, March 11, 11:15 AM MYT +0800 - 11th Media Statement

    Tuesday, March 11, 11:15 AM MYT +0800 Malaysia Airlines MH370 Flight Incident - 11th Media Statement

    As we enter into Day 4, the aircraft is yet to be found.

    The search and rescue teams (SAR) have expanded the scope beyond the flight path to the West Peninsular of Malaysia at the Straits of Malacca. The authorities are looking at a possibility of an attempt made by MH370 to turn back to Subang. All angles are being looked at. We are not ruling out any possibilities.

    The mission is aided by various countries namely Australia, China, Thailand, Indonesia, Singapore, Vietnam, Philippines and the United States of America. The assets deployed to cover the search and rescue is extensive. In total there are nine aircraft and 24 vessels deployed on this mission.

    Apart from the search in the sea, search on land in between these areas is also conducted.

    The search and rescue teams have analysed debris and oil slick found in the waters. It is confirmed that it does not belong to MH370.

    The B777-200 aircraft that operated MH370 underwent maintenance on 23 February 2014, 12 days before this particular flight on 8 March 2014. The next check is due on 19 June 2014. The maintenance was conducted at the KLIA hangar and there were no issues on the health of the aircraft.

    The aircraft was delivered to Malaysia Airlines in 2002 and have since recorded 53,465.21 hours with a total of 7525 cycles. All Malaysia Airlines aircraft are equipped with continuous data monitoring system called the Aircraft Communications Addressing and Reporting System (ACARS) which transmits data automatically. Nevertheless, there were no distress calls and no information was relayed.

    Malaysia Airlines has a special task force to take care of families. Mercy Malaysia and Tzu Chi and others are also helping Malaysia Airlines by providing special psychological counseling to families and also the MH crew.

    The Chinese government officials in Malaysia are also working closely with Malaysia Airlines. A representative from the embassy is stationed at the Emergency Operations Centre to assist with the emergency management and matters related to families in Kuala Lumpur.

    In Beijing, the Prime Minister’s special envoy to China, Tan Sri Ong Ka Ting is there to assist and coordinate all operational matters with Malaysia Airlines.

    We regret and empathise with the families and we will do whatever we can to ensure that all basic needs, comfort, psychological support are delivered. We are as anxious as the families to know the status of their loved ones.

    To the families of the crew on-board MH370, we share your pain and anxiety. They are of the MAS family and we are deeply affected by this unfortunate incident.

    Malaysia Airlines reiterates that it will continue to be transparent in communicating with the general public via the media on all matters affecting MH370.

  3. #13

    Tuesday, March 11, 05:29 PM MYT +0800 - 12th Media Statement This statement

    Tuesday, March 11, 05:29 PM MYT +0800 Malaysia Airlines MH370 Flight Incident - 12th Media Statement

    This statement is in reference to the many queries on the alleged five (5) passengers who checked-in but did not board MH370 on 8 March 2014 from Kuala Lumpur to Beijing despite having valid tickets to travel.

    Malaysia Airlines wishes to clarify that there were four (4) passengers who had valid booking to travel on flight MH370, 8 March 2014, but did not show up to check-in for the flight.

    As such, the issue of off-loading unaccompanied baggage did not arise, as the said four passengers did not check in for the flight. Hence, the above claim is untrue.

  4. #14

    Tuesday, March 11, 11:30 PM MYT +0800 - 13th Media Statement

    Tuesday, March 11, 11:30 PM MYT +0800 Malaysia Airlines MH370 Flight Incident - 13th Media Statement

    Malaysia Airlines has become aware of the allegations being made against First Officer, Fariq Ab Hamid which we take very seriously. We are shocked by these allegations.

    We have not been able to confirm the validity of the pictures and videos of the alleged incident. As you are aware, we are in the midst of a crisis, and we do not want our attention to be diverted.

    We also urge the media and general public to respect the privacy of the families of our colleagues and passengers. It has been a difficult time for them.

    The welfare of both the crew and passenger’s families remain our focus. At the same time, the security and safety of our passengers is of the utmost importance to us.

  5. #15

    ]Wednesday, March 12, 01:00 PM MYT +0800 - 14th Media Statement

    Wednesday, March 12, 01:00 PM MYT +0800 Malaysia Airlines MH370 Flight Incident - 14th Media Statement

    Malaysia Airlines' primary focus at this point in time is to care for the families of the passengers and crew of MH370. This means providing them with timely information, travel facilities, accommodation, meals, medical and emotional support. All these costs are borne by Malaysia Airlines.

    We have deployed teams of caregivers consisting of trained MAS staff and volunteers from Mercy Malaysia and Tzu Chi Foundation. These caregivers are stationed at five different locations at Beijing and four different locations in Kuala Lumpur.

    As of now, we have 115 family members in Kuala Lumpur and they are taken care of by 72 different caregivers. At least one caregiver is assigned to each family together with a Mandarin translator for the families from China.

    The caregivers have been keeping the families updated on the search and rescue efforts as well as provide emotional support.

    Equal amount of initial financial assistance are being given out to all families of passengers and crew over and above their basic needs. This amount is extended to families of all crew and passengers in Malaysia as well those from other nations.

    We regret and empathise with the families and we will do whatever we can to ease their burden. We are as anxious as the families to know the status of their loved ones.

  6. #16

    Wednesday, March 12, 11:30 PM MYT +0800 - 15th Media Statement

    Wednesday, March 12, 11:30 PM MYT +0800 Malaysia Airlines MH370 Flight Incident - 15th Media Statement

    Similar to the situation in Kuala Lumpur, the focus of Malaysia Airlines team in Beijing is to provide care for the families of passengers.

    Malaysia Airlines has to-date deployed a team of 112 caregivers to provide assistance to the family members during this trying time.

    Once the news of the incident became known, a total of 94 caregivers including the Senior Management members of Malaysia Airlines were deployed to Beijing immediately. In the days that followed, an additional 18 caregivers were deployed.

    The caregiver’s primary role is to provide family members with emotional support and ensure their basic needs are met to try and make this difficult time relatively bearable.

    Malaysia Airlines also provided equal amount of initial financial assistance to all families of passengers, over and above meeting their basic needs. All travel arrangements, accommodation, meals, and medical support are also absorbed by the Airline.

    Regular briefings are conducted to update the families on current progress. During these briefings, the team also takes questions from the families to clear any doubt that they may have. We have arranged a team of translators to convey our messages in Mandarin. We also continue to keep the Chinese media informed and updated via regular press conferences.

    Malaysia Airlines also received support from the Department of Civil Aviation Malaysia (DCAM), who deployed two of their officers to join the team in Beijing. This was to facilitate questions and provide information on the search and rescue mission which is coordinated by the DCAM.

    The Airline continues to work closely with the authorities and we appreciate the help we are receiving from all local and international agencies during this critical period.

    Our top priority remains to provide any and all assistance to the families of the passengers and crew.

    Malaysia Airlines reiterates that it continues to be transparent in communicating with the general public via the media on all matters affecting MH370.

  7. #17

    Thursday, March 13, 12:45 AM MYT +0800 - 16th Media Statement

    Thursday, March 13, 12:45 AM MYT +0800 Malaysia Airlines MH370 Flight Incident - 16th Media Statement

    Malaysia Airlines wishes to clarify the claims that some families of the passengers were flown to India instead of Malaysia. This is not true.

    Malaysia Airlines flies directly from Beijing to Kuala Lumpur without a transit. There are also no Malaysia Airlines' direct flights from Hong Kong to Mumbai or any part of India.

    The welfare of both the crew and passenger’s families remain our focus. At the same time, the security and safety of our passengers is of the utmost importance to us.

  8. #18

    Thursday, March 13, 11:10 AM MYT +0800 - 17th Media Statement

    Thursday, March 13, 11:10 AM MYT +0800 Malaysia Airlines MH370 Flight Incident - 17th Media Statement

    As a mark of respect to the passengers and crew of MH370 on 8 March 2014, the MH370 and MH371 flight codes will be retired from the Malaysia Airlines’ Kuala Lumpur- Beijing-Kuala Lumpur route.

    With effect from 14 March 2014, the new flight number to replace MH370 and MH371 will be:-

    MH 318 – Kuala Lumpur - Beijing

    MH 319 – Beijing - Kuala Lumpur

    There are no changes to the frequency of our services and we will continue to operate double daily services to Beijing.

    Our thoughts and prayers remain with the families of our colleagues and passengers of MH 370.

  9. #19

    Friday, March 14, 12:13 PM MYT +0800 - 18th Media Statement

    Friday, March 14, 12:13 PM MYT +0800 Malaysia Airlines MH370 Flight Incident - 18th Media Statement

    Malaysia Airlines reiterates that we will continue to give our full support in cooperating with the search and rescue mission which is coordinated by the Department of Civil Aviation Malaysia (DCA) under the purview of the Ministry of Transport, Malaysia.

    Malaysia Airlines is fully aware of the on-going media speculations and we have nothing further to add to the information we have already provided.

    Our primary focus at this point in time is to care for the families of the passengers and crew of MH370. This means providing them with timely information, travel facilities, accommodation, meals, medical and emotional support.

    Malaysia Airlines will continue to provide regular updates to the general public via the media and our website on all matters affecting MH370.

  10. #20

    Saturday, March 15, 05:45 PM MYT +0800 - 19th Media Statement

    Saturday, March 15, 05:45 PM MYT +0800 Malaysia Airlines MH370 Flight Incident - 19th Media Statement

    Further to the statement by the Malaysian Prime Minister Datuk Seri Najib Tun Razak earlier today into the ongoing search for Flight MH370, Malaysia Airlines has shared all available information with the relevant authorities since the moment we learned that the aircraft had disappeared, in the early hours of Saturday 8th March. This includes the very first indications that MH370 may have remained airborne for several hours after contact was lost, which the Prime Minister referred to today.

    This is truly an unprecedented situation, for Malaysia Airlines and for the entire aviation industry. There has never been a case in which information gleaned from satellite signals alone could potentially be used to identify the location of a missing commercial airliner. Given the nature of the situation and its extreme sensitivity, it was critical that the raw satellite signals were verified and analysed by the relevant authorities so that their significance could be properly understood. This naturally took some time, during which we were unable to publicly confirm their existence.

    We were well aware of the ongoing media speculation during this period, and its effect on the families of those on board. Their anguish and distress increases with each passing day, with each fresh rumour, and with each false or misleading media report. Our absolute priority at all times has been to support the authorities leading the multinational search for MH370, so that we can finally provide the answers which the families and the wider community are waiting for.

    We remain absolutely committed to sharing confirmed information with family members and the wider public in a fully open and transparent manner. However given the nature of the situation, the importance of validating new information before it is released into the public domain is paramount.

    Our thoughts and prayers remain with the families of the 227 passengers and our 12 Malaysia Airlines colleagues and friends on board flight MH370. They will remain at the centre of every action we take as a company, as they have been since MH370 first disappeared.

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